Shipping policy

Shipping Policy

Processing Time
Orders are typically processed within 1–3 business days. During peak seasons, processing may take up to 5 business days. You’ll receive a confirmation email once your order has shipped.

Shipping Methods & Delivery Times

• Standard Shipping: 3–7 business days within Australia.
• Express Shipping: 1–3 business days within Australia.

Please note that delivery times are estimates and may vary due to factors outside our control.

Shipping Costs
Standard shipping within Australia is free for all orders. Express shipping incurs a charge.

Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow your parcel’s journey.

Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery at info@kulturebyk.com. We’ll assist you promptly to resolve the issue.

Address Accuracy
Please ensure your shipping address is correct. We are not responsible for delays or lost items due to incorrect addresses.